Risky business is on the decline

September, 2004    SAI-007 Risky business is on the decline Is your planned business strategy strong enough to win in a competitive market? To gain investor confidence directors need a way of demonstrating the true value of their business. New...

The Money Pit

March, 2006    SAI-014 The Money Pit Many marketing strategies destroy shareholder value instead of creating it. In this interview in The Marketer, Dr Brian Smith and his co-authors of Marketing Due Diligence discuss the causes and cures for this...

Tricky situation

June, 2005    SAI-011 Tricky situation Anna Ronay of The Marketer asks Dr Smith about the divide between marketing theory and what happens in real companies. Have the textbooks have got it wrong, or is marketing really as misunderstood as it...

Achieving Excellence in CRM

October, 2002    SAI-044 Achieving Excellence in CRM This is a report of the Cranfield CRM Research Forum’s work in 2001/2, the first year of its operation. The work of the Forum is based upon a research programme that includes both primary...

Customer Orientation

January, 2007    SAI-022 Customer Orientation The Finnish Magazine ‘Factor’ interviews Dr Brian Smith about what customer orientation is – now and in the future.