Measuring up

December, 2007    SAI-031 Measuring up The fashion for business metrics has led to many advances. But ‘balanced scorecards’ have their faults. Can we improve on the system? Dr Brian Smith and Professor Keith Ward...

The Root of All Good

April, 2005    SAI-010 The Root of All Good Without good segmentation, all your marketing, from product design to pricing to promotion, is doomed to mediocrity. Whole books are written about the detail of segmentation, but success starts with the...