Customer Orientation

January, 2007    SAI-022 Customer Orientation The Finnish Magazine ‘Factor’ interviews Dr Brian Smith about what customer orientation is – now and in the future.

The Marketer’s Stone

June, 2006    SAI-018 The Marketer’s Stone Turning data into value is difficult, but new research reveals how leading firms manage it. Dr Brian Smith, Dr Hugh Wilson and Professor Moira Clark reveal the secrets of success

Easy as 1,2,3

May, 2006    SAI-015 Easy as 1,2,3 There are three levels of marketing accountability and great marketers understand them all. Applying rigour at all three levels is what distinguishes a great marketing company from the less...

The Extra Mile

April, 2006    SMM-016 The Extra Mile We know that marketing excellence exists, so how are pharma companies expected to achieve it, and what are the differences between ‘normal’ and ‘excellent’ practices?

The Money Pit

March, 2006    SAI-014 The Money Pit Many marketing strategies destroy shareholder value instead of creating it. In this interview in The Marketer, Dr Brian Smith and his co-authors of Marketing Due Diligence discuss the causes and cures for this...