Beyond the hype

February, 2002    SAI-040 Beyond the hype Dr Brian Smith and Dr Moira Clark outline the critical factors for successful customer relationship management. The trick, as ever, is to deduce the sense from the hype which, through a rigorous research...

Life Cycle

February, 2009    SMM-037 Life Cycle Feature article in Pharmaceutical Marketing Europe: How the pharmaceutical industry has to change to survive.

Walking the line

January, 2008    SMM-029 Walking the line It’s not innovating that’s the most difficult – it’s creating value whilst innovating.

Made to Measure

June, 2004    SAI-006 Made to Measure Why is it that some companies make marketing happen and others don’t? What do the good companies do that the rest of us don’t? Great companies have learned how to mould strategic marketing planning...

Measuring up

December, 2007    SAI-031 Measuring up The fashion for business metrics has led to many advances. But ‘balanced scorecards’ have their faults. Can we improve on the system? Dr Brian Smith and Professor Keith Ward...